First, please make sure to use the latest plugins versions:
You can check the available updates directly with the Arturia Software Center once logged on your account.
If new versions are available, please update your plugins and check if it resolves your issue.
If the issue persists, please gather the following informations:
- How to reproduce the issue ? (In order to understand your problem, a precise step by step procedure is very helpful and saves a lot of time)
-
The maximum details about your setup:
- What is your OS and its precise version
- DAW & its version
- Plug-in version
- Sample rate currently used on your project or with the Standalone application
- Audio Buffer size currently used on your project or with the Standalone application
- What is your OS and its precise version
- A link to a screenshot or video of the issue (hosted on any cloud/File Sharing service).
- If the issue is a crash, the crashlog / dump will be necessary.
- Finally, providing us with either the Full "Mac OS" "System Report" or the "Windows" "DXDiag Report" depending the OS you're currently working on may also be really helpful.
Then, please send us all the useful informations from this form: Ask for help
We will then do our best to get back to you with solutions.
If you have any further questions, feel free to contact us.