It’s possible that certain orders will reflect a “pending” status.
This can most likely happen because of the bank blocking or flagging the transaction due to of fraud suspicions.
This may show the purchase happening outside of your country, therefore it will need to be cleared directly with the issuing bank.
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If you find the status of your order as "Pending" it’s likely the order has not gone through.
Please make sure that the money has not left your account. If it hasn’t please contact our support team and request a cancellation of the order. Once cancelled we strongly suggest you contact your bank and clear the purchase before attempting to place the order again. If the money has left your account, please contact your bank and request a transaction number. This is a specific number that will help us track down the money. Once you receive the transaction number please contact our support team with this information.
If you find the status of your order as "Pending" it’s likely the order has not gone through.
Please make sure that the money has not left your account.
If it hasn’t please contact our support team and request a cancellation of the order. Once cancelled we strongly suggest you contact your bank and clear the purchase before attempting to place the order again.
If the money has left your account, please check the PayPal order and find the Transaction ID. This is a specific code made up of 17 characters that will help us track down the money.
Please contact our support team with this information.
A 3D secure authentication error due to several things, from a mistyped card number to an incorrect expiration date.
Please make sure that all the data entered is correct.
It’s possible you may need to clear your card for international purchases with your bank, or clear the purchase as it may be flagged as “suspicious” due to our location.
As a work around we invite you try the purchase through our Braintree Split Payment option.