Dear customers,
Our products are fully compatible with Windows 11 computers (Intel or AMD based processors). This includes individual instruments, effects, and utilities.
This also applies to ASIO Audio and MIDI Multi-Client drivers, and all of our Hardware devices, including audio interfaces, MIDI controllers and Synths.
Snapdragon processors / Windows ARM compatibility:
-Currently none of our drivers are being compatible with Windows ARM CPU architectures such as Qualcomm Snapdragon and attempting installing them will lead to the following error: "The Current system is not supported".
-Please note also that even our software can possibly work fine (Utilities / Instruments & FXs) on such kind of CPU architectures that such may rely on the Windows compatibility tools and that none of these are being tested nor validated preventing us to guarantee them to operate flawlessly.
Windows 11 (24H2 / 25H2) MIDI Service conflict / Device port detection
Since the release of Windows 11 24H2 and 25H2 major updates for Windows 11, a new MIDI Service was introduced and my possibly prevent correct communication from our devices with MIDI applications.
As an exemple, such may lead to the following "Failed to open the device" error message when trying to open the MIDI Control Center.
- In case the device would be identified via the Windows Device manager but device ports not available or displayed via applications, make sure to refer to the following steps which should help sort this out:
-Open the Windows Services Manager by pressing Win + R, typing services.msc, and pressing Enter.
-Locate the "Windows MIDI Service" or "midisrv" in the list.
-Right-click on the service, select "Properties," and ensure the startup type is set to "Automatic".
If already set to “Automatic”, try to disable and enable the service back again before testing the device again.
- Finally, if such is not helping, make sure to also go to this page:
https://microsoft.github.io/MIDI/get-latest/
-Then, click on “Download for Intel/AMD x64 Processors” to download the needed tool,
-Execute the midifixreg utility provided in the tools folder and reboot the computer,
-Now Start a Command Prompt in Administrator mode and type in: midifixreg
-Once done, unplug your devices, reboot the computer, plug devices back again and give it another try.