If you are not satisfied with your purchase, you can request a refund within 14 days following the reception of the unit.
Hardware (HW) returns will be at your cost, and please note that customs duties will not be refunded. Once the returned items have been checked and verified by our services, we will process the refund within 10 days. The refund will include the unit and the shipping costs, and it will be issued to the original payment method.
If your order contains multiple items, all products must be returned together for the refund to be processed. Software (SW) titles will also be refunded, and their licenses will be deactivated. For hardware and software orders, everything paid at the time of purchase, including shipping costs (excluding customs duties), will be refunded.
Full refunds are only possible when several items in the order are returned.