If you are not satisfied with your purchase, you can request a refund within 14 days following the delivery of the software license or reception of the hardware unit.
Please find some additional information in the sections below:
Yes. Since you paid in your local currency, your refund will be for the exact same amount, with no loss due to exchange rate fluctuations apart for potential custom duties which won't be covered.
Make sure to take note of the following information depending on the situation:
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Hardware (HW) returns will be at your cost, and please note that customs duties will not be refunded.
Once the returned items have been checked and verified by our services, we will process the refund within 10 days. The refund will include the unit and the shipping costs, and it will be issued to the original payment method. - Software (SW) titles will also be refunded, and their licenses will be deactivated.
- For Hardware and Software orders, everything paid at the time of purchase, including shipping costs (excluding customs duties), will be refunded.
- Full refunds are only possible when all items in the order are returned.
Important Note for orders with multiple items
If your order contains multiple items, all products must be returned together for the refund to be processed.
No. Unlike traditional international purchases, our system locks in the amount in your local currency.
You will receive the exact same amount you paid, regardless of exchange rate changes.
Since the transaction is in your local currency, your bank should not charge for any conversion fees.
Your refund will cover the full amount of your original purchase as long as you did not pay in Euros in place of your local currency.
If you have any further questions, feel free to contact us.