In case you would like reselling or transferring a product to another user make sure to refer to the following instructions depending on the situation.
Simply provide the product along with its Packaging and the Quickstart paper guide. That's enough for the new owner to register it on their own account and access any bundled Arturia or third-party software licenses.
Note
Before handing over the product, double-check that the sticker on the underside of the unit is intact and that both the Serial Number and Unlock Code are legible.
The new owner will need these to register the product once logged into their account via the following link:
There are two possible cases, depending on how long ago you registered it:
Registered more than 6 months ago on your account
Please note that only products registered at least 6 months can be manually unregistered from your account.
- After this period, you should see the following button available on your account after clicking on the "Show more details" button located in front of your product in the "My Products" section of your account on our website:
Registered less than 6 months ago on your account
In this case, you won't be able to unregister the unit by yourself and this will require to submit a ticket for our Support team to acknowledge and proceed.
To do so:
- Click here to submit a ticket via our Support contact form: Ask for help
- Select "Registration & third party" as the Type of request.
- Select your registered product from the dropdown menu.
- Add a subject and describe your request, then submit:
-Selecting the product from the dropdown automatically supplies our agents with the correct Serial Number and Unlock Code — no need to type these in yourself. (You can also find this information under My Products on your account.)
This information can also be found on your account in "My Products" section.
Transferring directly to a new owner?
If you already know the new owner's Arturia account email address and would like us to transfer the product to their account immediately — rather than just unregistering it — include their email address in your request description.
-Once we've processed your request, the product will either be unregistered from your account or transferred directly to the new owner, depending on what you asked for.
-If it was only unregistered, the new owner will be able to register the product through this page once logged on his account:
Warning about bundled & linked licenses
When you sell a hardware product, all bundled licenses transfer with it — including any linked products you may have used to unlock a discounted upgrade path for that bundled software.