There may be different reasons leading a software to run in "Demo mode":
- Hardware products (with bundled licenses) not registered
- Software license not registered (If not delivered or if bought from a third-party reseller)
- Wrong account used with the Arturia Software Center (not holding the needed licenses)
- License not activated via the Arturia Software Center
- Invalid license due to expired Time Limit (for Time Limited license: Splice / Split Payment in case of installment payment failure)
- Communication issues due to the "Arturia Software Center agent" background process not running as it should (Error 01)
- Corrupted local activation file or invalid registered Computer/Machine leading to license status mismatch
So, make sure to always follow these different steps:
- Check if your license was registered and on which account (email address)
- Log on to the Arturia Software Center with the correct account (the one where the licenses were registered)
- Activate your licenses and ensure the license is not expired (If Time Limited)
- If everything is fine, attempt a deactivation and reactivation of your licenses to ensure activation status is renewed and aligned with our servers
- If nothing helps reach out to our support team
Make sure to refer to the different sections below to find further details:
If your product was not registered, make sure to first follow the steps explained in the following article:
Once done, you can confirm that your Hardware product (with bundled licenses) or software license (Either an Individual license or Software bundle) was properly registered once logged on your account:
- Visit www.arturia.com and log in to your account.
- Go to "My Products"
- Check if your product is displayed here (e.g: FX Collection 5 which contains Bus EXCITER-104 license)
- If this looks fine, refer to the following article to activate and install your license via the Arturia Software Center(ASC):
Activate and Install from the Arturia Software Center (ASC)
If you do not see your license, make sure you are logged into the correct account that holds your licenses, matching the one used on our website.
- Once activated, your license & software should look like this:
In some situations (e.g: Splice Rent-To-Own plan), your license may have a time limit set, which could lead to its expiration if this time limit is reached.
If so, such should be displayed in front of your license via the Arturia Software Center:
You should also find such kind of information along with the expiration date once logged on your account on our website:
- Visit www.arturia.com and log in to your account.
- Go to "My Products" and click on "Show more details" in front of your license
- You should see the expiration date on the bottom left corner:
Here are some relevant links that might help you resolve issues related to the expiration of your Splice Rent-To-Own license:
For other situations ("NFR Time Limited licenses" or "Licenses bought via our previous Inhouse installment plans") make sure to reach out to our Sales team via the dedicated support form:
If you see such a message displayed, make sure to refer to the following dedicated article:
Arturia Software Center "Error 01"
Following these suggestions should help restore communication between plug-in (& Standalone) and the Arturia Software Center for the license activation status to be considered as expected.
After checking all the aforementioned aspects, if everything seems fine, make sure to refer to the following article to attempt to Deactivate and Reactivate your licenses:
This should help resolve potential local activation file corruptions and ensure your license activation is properly considered.
If the currently registered machine does not match with your current machine information, it may lead to potential issues.
If none of the above suggestions helped, it may be worth unregistering the current machine:
- Visit www.arturia.com and log in to your account.
- Go to "My Products" and click on "Show more details" in front of one of the license supposedly activated on this computer
- You should see the computer on which the license was activated:
- Click on the "Bin" icon and confirm:
Now, open the Arturia Software Center for your machine to be registered once again and make sure to activate your licenses back again before giving it another try.
- If you face any issues during the Computer/Machine registration refer to the following article: