Before diving in
-If you haven't yet checked out our Arturia Software Center (ASC) - Troubleshoot FAQ article, please follow this link to get acquainted with our Important Recommendations and the Error Codes Summary.
-If you are currently located in Russia or China, you may possibly face similar issues, while we do find solutions to improve these problems, make sure in the meantime to attempt using a VPN such as the following one which should help:
Durev VPN from Telegram : https://durevpn.com/en
You may face "Synchronization issues"/"Machine registration failed" errors when trying logging via the Arturia Software Center (ASC), if:
- Your computer/machine is not properly registered as expected.
- The related machine information stored on our side is not matching with your current computer/machine.
Below are the three main potential reasons leading to these two errors:
- Permissions related issues (Admnistrator rights - Full Disk Access & Login items)
- Special characters/emojis contained in your Computer name
- Time/Date servers issues
Please refer to the following sections to solve these issues.
1/ First, go to the System Settings, Privacy & Security , open the Privacy tab, and make sure that the Arturia Software Center has the Full disk access:
If not, make sure to click on the lock icon, and then, use the + symbol to select the Arturia Software Center in your Application folder.
2/ Make sure to also check that all the "Arturia" background items are being authorized to run.
To do so:
-Open the following menu: Apple menu → System Settings → General → Login Items
-Then, enable the needed items (Refer to screenshot below) for them to be allowed to run in background.
Important note:
In theory, as long as these items are not blocked on OS-side, or by any other potential third-party application (antivirus/anti-malware or similar), and are running as expected in the background, such kind of errors should not be happening.
3/If none of the above suggestions did help, you can also manually check and correct the permissions/ownership as follows:
- First, close the Arturia Software Center if running.
- In Finder, go to "/Library/".
- Right-click on the ArturiaSC folder, and select Get Info.
- Set the permissions to Read and Write for all the owners, as shown below.
Note
Make sure that Me is in the list, and has the same permissions.
- Click on Apply to enclosing items (you might have to click on the lock to change the permissions).
- Once done, open the Arturia Software Center once again.
-First, make sure to open the ASC with a right-click, and choose "Run as an administrator".
-If this doesn't help, try creating a new User account with administrator rights to check if the issue is isolated to your current User profile.
-You can check out this article if you don't know how to create a local user account.
In case your current machine was already registered on our servers, you can try unregistering it. Such may help get it properly registered on the next opening of the Arturia Software Center.
Important note
Unregistering a computer will lead all the licenses currently activated on this machine to be deactivated. After confirming that the ASC can synchronize again on next opening, make sure to activate your licenses once again.
Here is how to do so:
-
Sign in our your Arturia account on our website.
- Go to the MyProducts section.
- Open any product details section by clicking on Show more details:
- Select the computer you would like to unregister, click on the Bin icon:
-Once done, open the Arturia Software Center to confirm if this is working as expected.
The first reason may be related to the fact that your "Computer Name" may possibly contain some special characters or some emojis not supported by the Arturia Software Center.
-In such case, simply editing your "Computer Name" and removing these should be enough to resolve the issue.
-Make sure to refer to the articles below to understand how to change your computer name:
Once done, make sure to first restart your computer before trying to log once again on your account through the Arturia Software Center.
-Make sure that your computer is being automatically synced to an Official Time server:
This way, the date and time should be properly defined depending on your time zone.
-The simplest solution is to choose "Set Date and Time Automatically":
macOS:
Set the date and time automatically on your Mac
Windows: