Before diving in
If you haven't yet checked out our Arturia Software Center (ASC) - Troubleshoot FAQ article, please follow this link to get acquainted with our Important Recommendations and the Error Codes Summary.
Please refer to the following sections depending on your Operating System:
-First make sure to confirm if right-clicking on the ASC and choosing Run as administrator seems to help or not.
-Then, if the issue persists, try to change the Arturia Software Center download folder location.
To do so, in the ASC, go to Preferences, and then to the Advanced section.
Once there, adjust the Downloads Folder path as desired:
-If the issue still persists, make sure to also attempt to disable Silent Install option (If already disabled, try then to Enable it to compare the results) from Arturia Software Center > My Preferences > Advanced tab:
-Finally, make sure to also check if downloading and installing the related individual installer from this page is fine.
Note
Once downloaded, make sure to right-click on the individual installer, and choose Run as an administrator.
If any problem occurs during download, make sure to try again from another web browser.
When facing download issues on macOS, the first thing to do is check that the ASC is properly allowed to have Full disk Access.
To do so, go in your System settings, then to Privacy & Security, to finally click on Full Disk Access.
If the ASC doesn't have Full Disk Access, make sure to click on the + to select the Arturia Software Center in your application folder:
-If the issue still persists, make sure to also attempt to disable Silent Install option (If already disabled, try then to Enable it to compare the results) from Arturia Software Center > My Preferences > Advanced tab:
-Finally, make sure to also check if downloading and installing the related individual installer from this page is fine.
If any problem occurs during download, make sure to try again from another web browser.
If you're in this situation, make sure to type in your macOS login info in the Install Helper pop-up window.
If this doesn't work, please follow these steps:
- 1) Open your terminal by going first to Applications, and then to the Utilities folder.
- 2) Then, paste "sudo launchctl load -w /Library/LaunchDaemons/com.Arturia.InstallHelper.plist" in your terminal, and press enter.
- 3) Enter your User Session/Account password, and press Enter again.
Note
Please note that your password is not shown on the screen. It is absolutely normal.
Please make sure that you enter it correctly.
- 4) Restart your mac, and try downloading the installer again.
Note
If you're facing the "Path had bad ownership/permissions Load failed: 122: Path had bad ownership/permissions" error message when typing the command line, try typing the following command line to correct ownership and permission issues.
→ sudo chown root:wheel /Library/LaunchDaemons/com.Arturia.InstallHelper.plist
If com.Arturia.InstallHelper.plist is not on your computer, you may see the following message.
If it's the case, please refer to the FAQ article on the manual uninstall and reinstall of the Arturia Software Center.
From there, check if the needed file was properly installed where it should be.