You have a problem with the Arturia Software Center (ASC), our activation software ?
This article summarizes the issues that may be encountered with the ASC, and their potential solutions:
| Error 01 | Can't communicate with the Arturia Software Center. | The Arturia Software Center agent is launched, but it doesn't communicate properly with the Arturia Software Center. Please refer to the FAQ article dedicated to the Error 1. |
| Error 02 | Failed to launch Arturia Software Center agent. | The Arturia Software Center agent is not launched. On macOS, this error will also be displayed as “Error 01”. Please refer to the FAQ article dedicated to the Error 1. |
| Error 03 | Can't connect to the Arturia servers. | Either your computer is offline, there are server issues, or there is an error coming from the instrument plug-in pop-up window when the ASC not installed. Please refer to the FAQ article dedicated to Communication issues with servers. |
| Error 04 | Service unavailable, please retry later. | License server may be in maintenance. Please wait, and try again a bit later. |
| Error 05 | The email or password is incorrect. | “Failed to sign in” due to wrong email or password. Please refer to the FAQ article dedicated to Sign in / Login issues. |
| Error 06 | Failed to Sign In. Please retry. | This message is displayed in the instrument's/effect's activation pop-up window when failing to login. Please refer to the FAQ article dedicated to Sign in / Login issues. |
| Error 07 | Automatic Sign In failed. | The Auto Login is not working. This may require restarting the Arturia Software Center. Please refer to the article on Sign-in/Login issues. |
| Error 08 | Failed to activate the license. | The license cannot be activated. Please refer to the License activation issues section. |
| Error 09 | License activation doesn't match the current machine. | There is a Machine Key issue leading to the license activation not being considered. Please refer to the FAQ article dedicated to Machine registration failed / Synchronization issues. |
| Error 10 | Your license has expired. | This may require checking your license “Time Limit” validity, “Rent To Own” plan status and related “Payment terms”. |
| Error 11 | You must update your Arturia Software Center. Required version: <version> | This requires installing the very latest version of the Arturia Software Center. You can download it from here. |
Always make sure to first refer to the following overall recommendations before checking the other sections:
- When installing the Arturia Software Center, let it defined to “Default Install location”.
- Have your computer Time & Date synced to an official Time server.
- Keep your Operating System up to date.
- Make sure that your password and computer name are not containing any special characters (ü, á, or any emojis).
- When moving your resources using the Move button in the ASC, do not select any Drive “Mounted as a Folder”.
Note
Selecting a drive "Mounted as a Folder" may lead to potential difficulties for your software resources to be accessed.
- Use the latest version of the Arturia Software Center.
Note
It should normally remain up to date with the help of the “Auto-Update” process.
If it's not the case, we invite you to download the latest ASC installer.
- Do not let “System optimization” / “Registry cleaning” utilities run automatically, as they may possibly prevent some applications to operate properly.
Note
The utility software we have listed are:
- “MacKeeper”, “Mac Auto Fixer”, and “Mac Tonic” on macOS
- “CCleaner”, “BleachBit”, and “Glary Utilities on Windows
You can run “System optimization” / “Registry cleaning” utilities for requested specific cleanings. However, make sure to not delete mandatory registry keys or any other essential file. Please use such software very carefully.
- When having issues on macOS, and that FileVault is activated, try disabling it.
- Still on macOS, make sure to give Full Disk Access to the ASC by going in your Security and Privacy settings.
For the complete procedure to resolve the Error 01 issue, please refer to this dedicated article.
For the complete procedure to resolve communication issues with Arturia's servers, please refer to this dedicated article.
For the complete procedure to resolve sign in / login issues in the Arturia Software Center, please refer to this dedicated article.
For the complete procedure to resolve Download/Install issues with the Arturia Software Center, please refer to this dedicated article.
First make sure, like it's been said in the important recommendations given at the start of this article, that you've granted Full Disk Access to the ASC.
If your instruments or effects are not considered as installed by the ASC, it could also be because you've moved your software resources files to another location.
In some cases, the Arturia Software Center might not be able to find their location.
To repair a broken access to the resources, please check the "How to locate my resources folder?" section of our FAQ article on how to customize your Resources folder location.
If your instruments or effects are not considered as installed by the ASC, it could also be because you've moved your software resources files to another location.
In some cases, the Arturia Software Center might not be able to find their location.
To repair a broken access to the resources, please check the "How to locate my resources folder?" section of our FAQ article on how to customize your Resources folder location.
To proceed with the manual uninstall and reinstall of the Arturia Software Center, please refer to this dedicated article.
When facing license activation issues, first make sure you've installed the latest version of the ASC.
Then, refer to this article on how to deactivate/reactivate your licenses.
If the issue persists, please refer to the article on the manual uninstall and reinstall of the Arturia Software Center, and proceed with steps described.
If for some reasons the Online activation is still not working properly, give a go at the Offline activation.
Then, refer to this article on how to deactivate/reactivate your licenses.
If the issue persists, please refer to the article on the manual uninstall and reinstall of the Arturia Software Center, and proceed with steps described.
If for some reasons the Online activation is still not working properly, give a go at the Offline activation.
If your licenses are not visible in your Arturia Software Center product list, please proceed with these steps:
Make sure you've logged into your account to access the registration page.
- Make sure that you've installed the latest version of the Arturia Software Center.
- Then, once logged into your account through the Arturia Software Center, click on the Synchronize button.
- You can now check if your license is displayed.
- If you still can't see your product, go to MyArturia.
- Now check if the license is being displayed in the My Products section:
- If not, your product license may not be registered on your account, and you need to do it here.
Note
Make sure you've logged into your account to access the registration page.
Please follow the steps described after if the ASC installer:
Also make sure that you're currently installing the latest version of the Arturia Software Center.
Since some remnants files may prevent the ASC to be installed, please check out our FAQ article on the manual uninstall and reinstall of the Arturia Software Center.
You may also encounter installation and setup issues if you've moved the Resources files using the Move feature of the ASC.
If this is the case, check the following paths, and delete any Arturia shortcut or alias you may find:
Finally, on Windows, try launching the installer (or the ASC) with a right-click, and choose "Run as an administrator".
If you're still having issues on mac, please refer to this article on how to safely open apps on your Mac.
- fails on opening,
- fails during the installation process,
- or simply isn't working,
- Windows 8.1 or higher
- macOS 10.13 or higher
Also make sure that you're currently installing the latest version of the Arturia Software Center.
Since some remnants files may prevent the ASC to be installed, please check out our FAQ article on the manual uninstall and reinstall of the Arturia Software Center.
You may also encounter installation and setup issues if you've moved the Resources files using the Move feature of the ASC.
If this is the case, check the following paths, and delete any Arturia shortcut or alias you may find:
- Windows → C:/ProgramData/
- macOS → /Library/
Finally, on Windows, try launching the installer (or the ASC) with a right-click, and choose "Run as an administrator".
If you're still having issues on mac, please refer to this article on how to safely open apps on your Mac.
In case further issues are persisting, generating logs may be useful. They could help understand what's behind such issues.
To do so, the best would be to reach our Technical support team here.
Make sure you've logged into your account to access this page.
To do so, the best would be to reach our Technical support team here.
Make sure you've logged into your account to access this page.
For the complete procedure to resolve synchronization issues or a machine registration failed error, please refer to this dedicated article.
If you have any further questions, feel free to contact us.