Important note:
In case you're facing a different error, or if the following suggestions are not helping, make sure to refer to the Arturia Software Center (ASC) - Troubleshoot FAQ article to have a look at our Important Recommendations, and the Error Codes Summary.
Error 01 is typically displayed when the Arturia Software Center agent process that's supposed to run in the background:
- is not installed,
- is not running properly,
- is not communicating with the Arturia Software Center because of some interference.
Please check the following sections for OS-specific solutions.
If not already attempted, make sure to first refer to the following article to proceed with a clean manual uninstall and reinstall of the Arturia Software Center: Arturia Software Center (ASC) - Manual uninstall and reinstall.
If the issue persists, make sure to also try to open the Arturia Software Center with a right-click, and to choose "Run as administrator", and check if it helps.
You can also try to create a new user account with administrator rights. This will help you confirm if reinstalling the ASC from this new account allows you to operate it as expected.
Note:
If you don't know how to create a new user account, you can check out this article on How to create an Administrator account.
In case the ASC is still not running properly, make sure to follow these steps:
- Make sure to always have your computer's Time & Date synced to an official Time server.
- Then, check that no "System optimization"/"Registry cleaning" utilities are being installed and running automatically, as they may possibly prevent applications to operate properly. Examples of such utilities are "CCleaner", "Wise Registry Cleaner", or even "JetClean". They should preferably only be used for punctual cleanings.
- Finally, in case you see the Arturia Software Center Agent process being suspended in the Windows Task Manager, make sure to refer to your antivirus/security suite/anti-malware knowledge base to ensure adding both the Arturia Software Center and the related Arturia Software Center Agent to their Exceptions/White lists.
Important note:
"Cylance Protect", "MalwareBytes", "Acronis Cyber Protect" or "Zscaler", for example, are known to sometimes consider the ASC as a malicious process leading to such kind of issues.
Make sure to first check that all the "Arturia" background items are being authorized to run.
To do so, open the following menu: Apple menu → System Settings → General → Login Items
Important note:
In theory, as long as these items are not blocked on the OS-side, or by any other potential third-party application (antivirus/anti-malware or similar), and are running as expected in the background, such kind of errors should not be happening.
Then, if the above suggestion is not helping and if not already attempted, make sure to refer to the following article to proceed with a clean manual uninstall and reinstall of the Arturia Software Center: Arturia Software Center (ASC) - Manual uninstall and reinstall.
Make sure to also double check once reinstalled that all background items are still enabled before giving it another try.
Also, in case the ASC is still not running properly, make sure to follow these steps:
- Make sure to always have your computer's Time & Date synced to an official Time server.
- Then, check that no "System optimization"/"Registry cleaning" utilities are being installed and running automatically, as they may possibly prevent applications to operate properly. Examples of such utilities are "MacKeeper", "Mac Auto Fixer" or even "Mac Tonic". They should preferably only be used for punctual cleanings.
- Finally, in case you see the Arturia Software Center Agent process being suspended in the macOS Activity monitor, make sure to refer to your antivirus/security suite/anti-malware knowledge base to ensure adding both the Arturia Software Center and the related Arturia Software Center Agent to their Exceptions/White lists.
Important note:
"Cylance Protect", "MalwareBytes", "Acronis Cyber Protect" or "Zscaler", for example, are known to sometimes consider the ASC as a malicious process leading to such kind of issues.