AstroLab - Troubleshoot

In some situations, depending on how demanding the preset currently used is, you may observe some slowness on the display of the AstroLab. Observing such thing is quite normal, and is not related to any hardware issues.

The priority has been put on audio processing to ensure a smooth operation, and to always ensure the audio is handled properly.

If any detection issues is persisting, we invite you to first refer to our USB Detection Issues FAQ article.

If something wrong happens during the update (e.g., USB cable disconnected, computer turned off), the AstroLab will show a blue Screen, or will start in service mode when booting.

But do not worry, you will simply need to start the update again in Recovery Mode.



To enter recovery mode:

• Connect your AstroLab to the computer with a USB cable.
   
• Turn your AstroLab ON while holding the "Oct-" and "Oct+" buttons.
   
• As soon as the screen starts, before it shows the Arturia Logo, short press both the Oct- and Oct+ buttons again. The screen should then turn black, and then display the Recovery mode.
   
• Now, reopen Analog Lab, click on the "Gear icon", and click on the Update button under the AstroLab Settings section:

Finally, it will open the Update window, and will allow you to Upload from file as explained in AstroLab - Update process FAQ article.

In case you're observing some abnormal behaviors, we recommend attempting the following:

→ Reset the Analog Lab Preferences, from the Arturia Software Center (ASC):

• 1) Close your DAW, or the Analog Lab standalone application.
   
• 2) Launch the ASC.

• 3) Click on "AstroLab 61 Products" to access the Details panel.

• 4) Expand the bottom-right drop-down list, and click on Clean Prefs

The preferences should now be reset.

→ Reset the AstroLab Settings:

• 1) Unplug the USB cable from the AstroLab or your computer.
   
• 2) Access the following menu: Home/Settings/Utility
   
• 3) Select the "Initialize all Settings" option.

The AstroLab settings should now be reset.